Animal Welfare League NSW wants you to know that we take the following steps to assist:

1. We encourage our staff to identify vulnerable people who should consider their purchase or be politely discouraged from a large or possibly any purchase.
2. Participation in our raffles is restricted to adults as far as Insight can identify. We encourage purchasers to identify that they are over 18 or provide a birth date.
3. If you wish to exclude yourself from using our service, please contact our Customer Supporter Services Team and request to cancel a purchase or be removed from our contact lists. We cannot refund purchases for entries that have been drawn without exceptional circumstances. You will receive an email confirming your account has been deactivated. Our Customer Supporter Services team can assist you with options for restricting the spending on your account. Our team can be contacted via phone 1300 564 049 or send us an email.

To gamble responsibly you can take the following steps:

1. Understand the financial commitment you are making and whether you can afford that commitment.
2. Read the invoice, receipt, and or ticket voucher you receive from us.
3. Consult the raffle rules which are available to you at the place and date of the draw and are available on our websites.

If you believe that your commitment to gambling is unhealthy, you are free to contact us at any time before the raffle draw date to change or cancel your commitment or to decline to take further calls.

A supporter or potential supporter may contact us via our website, via email and by telephone on 1300 564 049. Additional information and support about responsible gambling may be available from the following sources:

• Gambling Help Online at https://gamblinghelponline.org.au/
• Lifeline at 13 11 14 or org.au
• New South Wales: 1800 633 635

Preventing Unhealthy Gambling

Gambling Help Online offers various tools to check on your spending.

• Take a quiz with the Self-Assessment Tool.
• If you are sure how much you are spending each week on gambling activities, use their Gambling Calculatorto find out.

Responsible Gambling Code of Practice

As part of the Animal Welfare League NSW’s commitment to responsible gambling, we comply with each State and Territory’s Codes of Practice. For more information on NSW state’s code of practice, please visit https://www.fairtrading.nsw.gov.au/ or contact NSW Fair Trading directly:

Email: CElottery@customerservice.nsw.gov.au

Phone:13 32 20 Monday to Friday, 8:30 am-5:00 pm

Animal Welfare League NSW Raffles is operated in collaboration with Insight Holdings Consolidated Pty Ltd (Insight).  To see the complete Code of Conduct, please refer to the Insight Responsible Gambling Code.