Privacy Policy
The Animal Welfare League NSW (AWL NSW) and Insight Holdings Consolidated Pty Ltd (Insight) are committed to respecting and safeguarding your privacy. We are referred to here as “us,” “we” or “our.”
This policy concerns the charitable fundraising activities conducted by us together, for AWL NSW. Our contact information is provided at the bottom of this policy. For more information on AWL NSW or Insight, please see the contact details and the links to their policies at the bottom of this document.
AWL NSW is a charitable organisation that cares for animals by providing care, rehoming, and cruelty prevention across New South Wales. AWL NSW promotes animal welfare, operates its services, publicises its activities, informs the community about its work, responds to your comments or questions, administers its giving, and conducts fundraising to support its activities by seeking sponsorship, operating fundraising activities including telemarketing and raffles and researching supporter attitudes.
Reasons for collecting information
This policy applies to our activities in fundraising, telemarketing, events we organise, and supporter management, and outlines how AWL NSW collects, uses, and discloses personal information about our supporters and our contact records. This policy applies to AWL NSW and Insight as the APP entities and to the contractors that we use for our telemarketing fundraising.
How we collect information
We collect contact or personal information directly from you. This information may be collected from several sources including appeal letters and coupons, telephone inquiries and sales, donations, payments, event entry forms, merchandise sales, advertisement response forms, purchase of goods and services, mail services or otherwise, requests for information about our services, and via our websites for those purposes. We may record our phone conversations for which a notification is provided. In each of these sources, we believe it will be reasonably apparent that our purpose is to seek your support for charitable support, for AWL NSW’s raffles and its charitable purpose. You will be notified of our continued interest in contacting you and of your right to decline to receive further contact from us. Please see the contact information below to act on that wish. The information we collect is limited to personal information which may include name, age, gender, contact details, and payment information, and to preferences or experience or knowledge of relevant issues that may help improve your experience.
A purpose for which we collect personal information may include marketing. We may send marketing material to you if you have consented to receive this material, if the material is related to a purpose for which you provided information (implied consent), or it gives you a chance to stop or opt out of receiving this material. AWL NSW may contact you directly where it has acquired your contact details via information in the public domain such as phone book data or from data suppliers.
How we use information
We use mailing lists and collect information to update and maintain information and to contact new supporters. We use reliable mailing list companies, telemarketers, banking services, and other suppliers who are also bound by the Privacy Act. We do not collect information about health, politics, religion, ethnicity, or other information known as sensitive information except incidentally in our conversations with you.
We maintain the information for accuracy and completeness. We do this during our contact with you and from external sources.
Where required for example for accuracy or to act on your request to decline further contact, we may update the supplier of contact information for changes in the information you give us in accordance with this policy and that supplier’s privacy policy. We disclose information about you to third parties with your express or implied consent.
Information Security
We take all reasonable measures to keep any information held about you secure and to keep this information accurate and up to date. Information collected is kept in secure locations including in soft form in secured servers and where required is encrypted during transmission or in storage. Contracted suppliers are required to provide data security including firewalls, router settings, and virus and interception protection.
Retention of information
We do not retain information about you that is no longer required or is in use for fundraising. We dispose of records, files, letters, and payment records securely and require suppliers to delete records from systems as soon as possible after the completion of each task.
We are required to collect and retain information about all financial supporters, potential supporters, and their transactions to comply with charity regulations, taxation laws, and state legislation governing the conduct of raffles and related activities.
Advertising Marketing
We may use Google AdWords Remarketing and/or Facebook Remarketing to advertise across the Internet, in particular on the Google Display Network and Facebook Network. AdWords and Facebook remarketing will display ads to you based on what parts of the website you have viewed by placing a cookie on your web browser.
This cookie does not in any way identify you or give access to your computer or mobile device.
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Opt-out of Google’s use of cookies by visiting Google’s Ads Settings. [https://myadcenter.google.com/home?sasb=true&ref=ad-settings ]
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Opt-out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page. [ https://thenai.org/opt-out/ ]
Overseas Processing
We ensure that the service providers which process personal information in any way, only do so according to an agreement that includes standards at least equivalent to or greater than the standards which would apply if that service provider was in Australia. Such a transfer and disclosure may occur only for new contact acquisition. Some of our service providers are in the United Kingdom, the United States (for example: Google Analytics), and the Philippines. Personal information of existing supporters of AWL NSW is not disclosed overseas.
You are entitled to know what information about you we hold and to correct that information. We will give you access to the information we hold about you. We may ask you to pay for document retrieval if that is necessary.
At any time, you may choose not to receive any further communication from us, or to alter the frequency and type of communication you receive. Please contact Raffle Customer Services on 1300 564 049 to arrange this or if you would like further information.
We may amend our privacy policy from time to time. We will notify you of any changes by posting the details of the changes in this policy on our website at awlnswraffle.com.au
Feedback, Queries, or Complaints
If you are dissatisfied with any aspect of our privacy policy concerning your contact information, please contact us. We are happy to consider all feedback, provide answers, and where necessary act on any reasonable or legal request. We may need to identify you for that purpose.
To contact us:
AWL NSW Raffle Customer Services
1300 564 049
www.awlnswraffle.com.au/privacy-policy/
To contact AWL NSW or InsightCFS generally
Animal Welfare League NSW (ACN 128 546 850)
1605 Elizabeth Drive,
Kemps Creek NSW 2178
Insight Holdings Consolidated Pty Ltd (ACN 111 803 475)
Level 3/72-80 Cooper St, Surry Hills, NSW 2010
1300 733 737